These are the terms and conditions which apply when we supply product(s) to you and to all orders placed on our Internet shop https://www.sheds2go.com, by you acting as a consumer.
These terms and conditions together with the documents (such as the Order Confirmation) referred to in it, tells you the terms and conditions on which we supply any of the Goods or services linked to buying the Goods listed on our website to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Goods from our site.
You should understand that by ordering, you agree to be bound by these terms and conditions. Please understand that if you are unable to accept these terms and conditions, you will not be able to order any Goods from our site.
How the contract is formed
Your order constitutes an offer to us to buy Goods and services linked to buying the Goods. All orders are subject to acceptance by us, which we are free to accept or decline at our absolute discretion. Our acceptance of your order will take place when we email you to accept your order.
When purchasing goods via the online shop, the goods you intend to purchase are placed in the virtual “shopping cart”. You can view and access your virtual “shopping cart” at any time and on each page of the website and can make changes to your existing “shopping cart.” Once you have decided to purchase the product(s) in your shopping cart you can enter your personal details, select the method of payment and select the shipping conditions.
We shall assign an order number to the Order and inform you of it in the Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to the Order.
We have the right to revise and amend these terms and conditions at any time.
Any photographs, models, samples, drawings, sizes and/or product description or advertising we issue, and any illustrations contained in our catalogues, brochures, emails or on our website are produced solely to provide you with an approximate idea of the goods they describe and/or are representative of the finished product. All goods are manufactured within the standard industry measurement tolerances.
Your order is unique to you and will be supplied in accordance with the instructions and specification as detailed in our Order Confirmation and product details pages. Product image colours will be affected by your monitor and by your printer and therefore may not be 100% accurate to the finished product. The colour of the shed can also vary in different lighting and weather conditions. Exposure to sun light can also change the colour of the shed.
It should also be noted that the exact size dimensions of timber components cannot be guaranteed due to the natural variance of this material depending on its surroundings and climate.
Occasionally we may supply goods with minor differences in specification due to circumstances beyond our reasonable control. Should this be the case any differences will result in the goods being of an equal or improved standard, and it will not affect your rights under the law, and the quality coding and guarantee will continue to apply.
Customer Images – We reserve the right to approve, disapprove or display any customer image at our own discretion. Use of customer images includes but is not limited to marketing and promotional purposes both electronic and print, customer and product galleries online, and various social media outlets.
Prices and shipping costs
All prices shown on our website are in £Sterling, where applicable. The prices stated on the order page when you placed your order are the final prices. They include all price components.
We accept payment by credit or debit cards registered to a UK or Republic of Ireland address. We accept the following cards: Maestro, Visa Debit, Visa Electron, MasterCard, Solo and Visa Credit.
To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third part databases. By accepting these terms and conditions you content to such checks being made.
We will aim to deliver the product(s) to you on the day you specified when placing the order. If you provided us with a mobile number we will aim to send you a text on the morning of the delivery with an approximate arrival time slot.
We are not responsible for delays outside of our control. If the supply of the product(s) is delayed by an event outside our control then we will contact you as soon as possible to let you know. We will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any product(s)s you have paid for but not received.
In the case of the non-availability of goods a possible advance payment will be refunded without delay.
The product(s) will be your responsibility from the time we deliver the product(s) to the delivery address provided to us.
Your order is generally delivered on a pallet and unloaded off the delivery vehicle via a tail lift and pallet truck. Therefore the delivery driver will be unable to take it much further than the pavement / driveway, depending on access. Where the delivery is made is down to the delivery driver’s discretion.
All deliveries must be signed for. If we are unable to deliver but arrived on the day you selected and in the two hour time slot we advised but there is nobody in, then we would have to take the package away and there may be re-delivery charges. If you do not accept the product(s) from us as arranged, or if, after failed delivery to you, we are unable to re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you to re-arrange delivery we may end the contract and claim for any loss caused by your refusal to take delivery. If you are in default of acceptance, we reserve the right to sell the goods to a third party or to hold you liable for any loss.
We recommend that you do not dispose of your existing shed until the new one has been delivered.
We deliver only to the ground floor (kerb) of any house/apartment block, except when arranged separately within the Order and confirmed in the Order Confirmation.
Title and Risk
The Goods will be your responsibility from the time of delivery.
Ownership of the Goods will only pass to you when we receive payment in full of all sums due for the Goods, including delivery charges.
Your rights to end the contract
You have the right to cancel this Contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire or a third party other than the carrier and indicated by you acquires:
physical possession of the Products, or
in the case of a Contract relating to multiple Products ordered by you in one order and delivered separately, physical possession of the last Product, or
in the case of a Contract relating to delivery of a Product consisting of multiple lots or pieces, physical possession of the last lot or piece.
To exercise the right to cancel, you must inform us in writing by emailing us at email@example.com or by writing to us at Sheds 2 Go, Unit 3, Webber Court, Billington Road, Burnley, Lancashire, BB11 5UB.
The law says that you are responsible for proving that you cancelled the Contract, so to avoid disputes, it is a good idea to use a traceable method of posting or set a read receipt on your email.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
No fuss, free returns / cancellations
If Sheds 2 Go is not for you and you’d like to return your shed within 14 days of delivery then we will collect the item from you without charging a collection fee. All we ask is that you do not unpack the shed or take the shed off the pallet. You will be able to see the shed panels on the pallet if you want to double check the quality of the shed panels. You need to notify us at firstname.lastname@example.org of your wish to cancel your order within this time period.
If you have unpacked the shed or taken the shed off the pallet, then you can still return the product to us but you will have to cover the cost of returning the item. This will either need to be arranging the delivery yourself (to the manufacturing unit in West Yorkshire) or repacking and securing the goods back onto the pallet and we can arrange a pallet delivery for you. The cost of this will depend on your location and the item bought – please contact us if you would like us to advise the cost of this. In this case we will not profit from any courier charges but simply pass on the cost we receive to you. Any delivery surcharges you have paid (such as a quicker delivery, Saturday delivery, or a timed delivery) will not be refunded.
Once your item has been returned it will be checked to ensure it is complete and in a resellable condition. If we deem that the product is not in a resellable condition we shall deduct a reasonable amount to cover any costs to use or return them to you.
Where a refund is to be paid we will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Restrictions on rights to cancel
If you have assembled, painted, modified or customised the product in anyway then we will not accept a cancellation or return.
Problems with the products
We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
Up to 30 days: if your goods are faulty, then you can get an immediate refund.
Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
If you wish to exercise your legal rights to reject products you must either return them to us [or allow us to collect them from you.
We ask you to inspect the goods upon receipt and notify us as soon as possible if they are damaged or do not comply with any of the contract. Where a claim of defect or damage is made, if goods are in the condition as received (not assembled, painted, treated, or altered in any way) we will supply/replace/repair any necessary parts to complete your agreed initial purchase.
It should be noted that timber is a natural product and prone to changes in appearance, including some movement and the occurrence of small knot holes or splits in extreme temperatures and weather conditions. Any splits, knots or similar visual imperfections in the timber will not affect the structural integrity of the product in any way, are not considered to be damage, and do not render the product unfit for purpose. Whilst every effort is made to hand pick timber without visible knotholes or splits there may be occasions where timber is selected in good faith that contains what appears to be a solid knot. Over the course of time / during movement of the product etc it may occur that these small knot holes are then dislodged from the timber leaving a small knot or crack. Unfortunately we cannot be held responsible for this maturing of the product.
We do request for photographic evidence of any defects and also if they product has been re-packaged and palletised for return. This can be emailed to email@example.com
Limitation of liability
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the product(s)s.
We are not liable for business losses. We only supply the product(s)s for domestic and private use. If you use the product(s)s for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10 Year Guarantee
Every shed purchased on the sheds2go.com website comes with our free 10 year guarantee on the timber. For terms and conditions on our 10 year guarantee please click here.
Please note: any guarantee offered does not cover the products against timber splits or warping. These are natural characteristics of the products and not defects and neither will these circumstances be accepted as a valid reason for the cancellation of an order, as this can occur naturally over time.
We are a registered data controller for the purposes of the Data Protection Act 1998 (the “Act”) and we will comply with the statutory requirements imposed on us to keep your personal data confidential and secure. We are fully compliant with the Act.
Telephone conversations with us may be recorded for the purposes of monitoring customer service standards and for security.
Your information (or the information of the nominated adult) will be used to process your Order, deliver your Goods and/or to handle any claims made under the guarantee.
Events outside of our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action
(b) civil commotion, riot, invasion, piracy, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) inclement weather, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. Should the Force Majeure Event continue for a period of more than 3 months then either party will have the right to terminate any contract that exists between ourselves forthwith without any further liability to the other party apart from providing you with a refund if you have not received the Goods.
Transfer of rights and obligations
You may not transfer any of your rights or obligations under these terms and conditions to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these terms and conditions to another organisation, but this will not affect your rights under these terms and conditions.